Connected Field Service

Applied Cloud Systems provides your organization with a Connected Field Service solution bringing together the rich Field Service capabilities available in Microsoft Dynamics 365 and the power of Microsoft Azure to enable your organization with proactive, rather than reactive field service capabilities.

Microsoft Dynamics 365 allows you to optimize your resources with automated scheduling, empowers dispatchers with interactive dashboards, and streamlined inventory management. Provide technicians with the critical data they need to do their jobs in one place with integrated maps/directions, customer information and preferences, the ability to capture and update all work order details, and mixed reality access to provide a whole new service experience.

Pulling in the power of Microsoft Azure to provide data analytics and IoT providing insight and intelligence to proactively address potential issues before customers become aware, automatically creating work orders with relevant information, and transforming service with predictive maintenance delivers a better customer experience.

Microsoft Dynamics 365 for Sales

Most businesses today realize delivering great customer experiences is essential to building client relationships and differentiating themselves from their competition. Microsoft Dynamics 365 for Sales offers the ideal solution for organizations to deliver optimal, consistent customer experiences.

Applied Cloud Systems implements Microsoft Dynamics 365 for Sales to adapt to your specific business needs, with the flexibility to deliver only the solution components that make sense for your business. ACS assists you in defining the best strategy to meet your goals, oftentimes focusing on the basics and starting small—for example, delivering capabilities within a specific area like opportunity management, and then moving on to more advanced scenarios as goals and organizational adoption mature.

One of the biggest advantages of Dynamics 365 is the ability to work seamlessly with the Microsoft tools in Office 365 you have implemented for your daily operations, such as Outlook and Skype for Business, allowing end-user an ease and comfort with the CRM solution.